faq

What is the cancellation policy?

24 hours notice is required for cancellations. If we do not receive notice you will be billed for 50% of the treatment cost. If you fail to show up for an appointment you will be billed 100% of the treatment cost.

What are your reception hours?

Due to COVID-19 reception will be working remotely and can be reached via email at: info@thecalmrmt.com

Do you offer gift cards?

Due to the uncertainty caused by Covid19, and in an effort to simplify our business admin, we are not offering gift cards at this time. 

Is Massage Therapy covered by OHIP?

No. But most extended health care plans do have coverage for Registered Massage Therapy. Check with your insurance provider to see what your benefits will cover.

Do you do direct billing to insurance?

No. We do not offer direct billing at this time. Currently we require payment following your appointment after which we provide you with a paid in full invoice & receipt. 

Do you treat Motor Vehicle Accident (MVA) or WSIB cases?

No. We will be happy to provide a referral to another clinic.

What forms of payment do you accept?

We accept Debit, Cash, Visa, and MasterCard.

What do I wear during a treatment?

For massage, undress to your comfort level. Care is taken to ensure only the area being worked is exposed. Everything else is covered and draped appropriately with sheets. The treatment can also be modified to be done over clothing. For physio, wear comfortable clothing that doesn’t restrict movement.